Cashfree

Order and delivery related 8

• How do I check the status of my order?
• I did not receive the order confirmation email from the seller. What should I do?
• My order has not been delivered yet. Can you help me?
• The service I paid for has not been provided. Can you help me?
• I want to track my order or I am unable to view my order on the seller website/application. Can you help me?

See all 8 articles

Payment related 8

• How can I check my order payment status?
• I have made the payment but did not get any payment confirmation. What should I do?
• I made a payment. My account has been debited but the transaction failed. What should I do?
• I made a payment. My account has been debited but the transaction is showing pending . What should I do?
• I haven't received the OTP to make the payment. What should I do?

See all 8 articles

Refund related 4

• I have not received the refund for my cancelled order. What do I need to do?
• I have not received the refund for my failed transaction. What do I need to do?
• What is the status of my refund ?
• I have not received my refund even after 7 working days. Can you help me?

Disputes & Chargeback 4

• I made a purchase but there is an issue. I want to open a dispute with a seller. How can I do it?
• What is a chargeback and dispute and difference between them?
• How can I open a dispute or chargeback with a seller?
• How can I report a dispute with a bank?

Report a fraud 4

• How do I report a suspicious transaction?
• I did not receive my order even after 10 days. I want to report a fraud case.
• I see Cashfree on my statement, I donot remember making any payment to Cashfree directly. I want to know what is this debit for?
• I am trying to reach the merchant but the merchant is not responding. Can you help?

Account activation related 13

• How can I start using Cashfree?
• I do not have a website or an app. Can I use Cashfree?
• I am an individual. Can I use Cashfree for my business?
• What are the documents needed for activating my Cashfree account?
• Do I need to make any changes to my website to make it complaint for account activation?

See all 13 articles

Pricing 4

• What charges do I need to pay for using Cashfree products?
• What is TDR?
• How is the billing done?
• Do I need to pay any setup or integration cost?

Payments & Settlements 6

• Can I accept international payments using Cashfree Payment Gateway?
• How to integrate Paytm with Cashfree Payment Gateway?
• What are the currencies that Cashfree supports?
• How are settlements processed?
• Is there a bank holidays list I can refer to for settlement purpose?

See all 6 articles

Tech Queries 6

• How many users can I add to my account and manage access rights?
• How to integrate Magento Payment Gateway ?
• How to integrate Shopify Payment Gateway ?
• How to resolve the signature mismatch error?
• How to integrate Woocommerce (Wordpress) Payment Gateway ?

See all 6 articles

Activation related 0

International payments related 0

Merchant 7

• How to inform the user about Cashgram?
• What is a Cashgram?
• Cashgram Transfers
• Security
• How to generate a Cashgram?

See all 7 articles

Receiver 1

• I have received a Cashgram

General FAQs 12

• What documents to be submitted as a proof of delivery?
• Terms & Conditions for activating Payment Gateway
• Is Cashfree PCI DSS compliant?
• Chargeback
• What is Pre - Authorization ?

See all 12 articles

Integrations 10

• How do I integrate Cashfree with my website or mobile app?
• What are the different ways I can set up the payment gateway for my business?
• What are the different web integrations possible with Cashfree?
• What are the different mobile SDK integrations possible with Cashfree?
• Can I integrate Cashfree payment gateway to my Shopify website?

See all 10 articles

Orders and Payments 10

• Can I receive payments from my customers without integrating Cashfree to my website?
• Can I create a payment link for a restricted time period?
• I run a NGO. How can I use Cashfree to accept donations?
• I want to accept international payments. Can I use Cashfree to accept payments in other currencies?
• Can I receive international payments via PayPal using Cashfree?

See all 10 articles

Transaction Reports 3

• What are the different transaction status in Cashfree?
• How do I track my transactions?
• Can I track the amount of daily transactions in Cashfree?

General FAQ 14

• What is Payouts?
• How does Payouts work?
• What are the key features of Payouts by Cashfree?
• Can payouts be initiated any time of the day?
• What are the use cases of Payouts?

See all 14 articles

Transaction related FAQs 4

• My transfer is in Pending or Initiated state?
• My transfer request failed
• Where can I find my reversed transfers?
• How can I transfer funds from one Payout account to another?

Integrations 3

• How to generate new API Keys and remove existing ones?
• How can I whitelist IP addresses?
• How to view the current webhook endpoint?

Reports 3

• What is the Bank Verification Report?
• What are the different types of reports and how to access it?
• How to enable email updates for daily reports and transfers notifications?

Dashboard 8

• How to add a beneficiary?
• How to quick transfer funds to your beneficiaries?
• How to verify bank details of beneficiaries?
• How to make bulk transfer of funds to beneficiaries using file upload?
• How to bulk upload and verify beneficiary bank details?

See all 8 articles

General FAQs 15

• What is Marketplace Settlement?
• How does Marketplace Settlement work?
• What features does Marketplace Settlement provide?
• Why should I consider Marketplace Settlement?
• Handling PG Refunds in Marketplace

See all 15 articles

General FAQs 6

• What is Auto Collect?
• What is a Virtual Account?
• How does Auto Collect work?
• What features does Auto Collect have?
• How do I start using Auto-Collect?

See all 6 articles

General FAQ 3

• What is Global Payouts by Cashfree?
• How do I activate my Global Payouts account?
• How do I add funds to my Global Payouts account?

Reports 3

• What is the file status report and how to download it?
• What is transfer status?
• How to generate an account statement for your recharge account?

Dashboard 2

• How do I check the status of my file upload?
• How to view your Bank Account’s details?

Compliance 8

• Which purpose codes are supported by Cashfree?
• What is Foreign Inward Remittance Statement (FIRS)?
• Who needs a FIRS?
• Who issues the FIRS?
• Why is the FIRS important to your beneficiaries in India?

See all 8 articles