Payment related

Amount debited - transaction failed, amount debited twice, payment status, and more

How can I check my order payment status?
When an order is placed and the transaction is successful, you will receive a payment confirmation email from Cashfree. Cashfree is a payment gateway that h...
Wed, 17 Jun, 2020 at 6:24 PM
I have made the payment but did not get any payment confirmation. What should I do?
If the payment has been successful you would receive a payment confirmation email from Cashfree. If you do not see the email, do double check your promotion...
Wed, 17 Jun, 2020 at 6:25 PM
I made a payment. My account has been debited but the transaction failed. What should I do?
If the payment has been deducted from your account but the transaction failed, your account will be auto-credited within 3-5 working days as per bank's...
Tue, 7 Jul, 2020 at 12:28 PM
I made a payment. My account has been debited but the transaction is showing pending . What should I do?
In certain cases, when a payment is initiated, the payment transaction may show as pending on the payment platform. Until the payment transaction shows succ...
Tue, 7 Jul, 2020 at 12:54 PM
I haven't received the OTP to make the payment. What should I do?
Cashfree is a payment gateway that helps merchants accept payments using multiple payment mode such as net banking, UPI, wallets etc. If you have initiated ...
Tue, 7 Jul, 2020 at 12:55 PM
I made a payment but the amount has been deducted twice. What should I do now?
If the amount has been debited twice, you can report your issue here. For the fastest resolution please do mention the payment date and Order ID. In the mes...
Wed, 17 Jun, 2020 at 7:02 PM
I made a payment to a Cashfree UPI ID. I can't see it on seller website/app. What should I do?
You can report your issue here. For the fastest resolution please do mention the payment date and Order ID. In the message section on the form, you can add ...
Wed, 17 Jun, 2020 at 7:02 PM
What is UTR and where can I find it ?
UTR number stands for Unique Transaction Reference number. It is used for identifying a particular transaction. You will find UTR number in your bank statem...
Wed, 17 Jun, 2020 at 7:01 PM