A dispute is a claim filed by either a cardholder or the issuing bank. There may be multiple stages involved in a dispute until a resolution is received. A chargeback is one stage in the dispute life cycle. If the dispute resolution is not reached during the inquiry stage, a chargeback is initiated by the seller where the seller reverses the transaction and the customer receives her money back.
What is a chargeback and dispute and difference between them? Print
Modified on: Wed, 17 Jun, 2020 at 7:15 PM
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