Cashfree Payments

Order and delivery related 8

• How do I check the status of my order?
• I did not receive the order confirmation email from the seller. What should I do?
• My order has not been delivered yet. Can you help me?
• The service I paid for has not been provided. Can you help me?
• I want to track my order or I am unable to view my order on the seller website/application. Can you help me?

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Payment related 8

• How can I check my order payment status?
• I have made the payment but did not get any payment confirmation. What should I do?
• I made a payment. My account has been debited but the transaction failed. What should I do?
• I made a payment. My account has been debited but the transaction is showing pending . What should I do?
• I haven't received the OTP to make the payment. What should I do?

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Refund related 4

• I have not received the refund for my cancelled order. What do I need to do?
• I have not received the refund for my failed transaction. What do I need to do?
• What is the status of my refund ?
• I have not received my refund even after 7 working days. Can you help me?

Disputes & Chargeback 4

• I made a purchase but there is an issue. I want to open a dispute with a seller. How can I do it?
• What is a chargeback and dispute and difference between them?
• How can I open a dispute or chargeback with a seller?
• How can I report a dispute with a bank?

Report a fraud 4

• How do I report a suspicious transaction?
• I did not receive my order even after 10 days. I want to report a fraud case.
• I see Cashfree on my statement, I donot remember making any payment to Cashfree directly. I want to know what is this debit for?
• I am trying to reach the merchant but the merchant is not responding. Can you help?