Refer to this article if you have received a Cashgram from a merchant.

Q. What is a Cashgram?


Cashgram is a way to instantly send out money. If you have received a Cashgram from a merchant, you can redeem this Cashgram by visiting the Cashgram link and submitting your payment details. You should then receive the money instantly. 


Q. I received a Cashgram on email but the mobile number mentioned on the Cashgram is incorrect?


It seems that the Merchant entered a different mobile number while generating the Cashgram. Please reach out to the merchant to get this changed.


Q. I am not able to receive the OTP?


Please verify your mobile number with the merchant. In case your mobile number is correct but you are still not receiving the OTP, please reach out to from here


Q. What all details do I need to redeem a Cashgram?


Cashgram can be redeemed to your bank account, UPI VPA, or PayTM. If any of the above modes is not enabled for you, please get in touch with the merchant. 


Q. My Cashgram transfer failed, what do I do know?


Cashgram transfer could fail because of network or banking infrastructure issues. Please reach out to the merchant so that they can generate a new Cashgram for you.


Q. My Cashgram transfer is pending, when will the money be credited into my account?


A pending Cashgram transfer usually means that your recipient bank has not yet acknowledged the incoming transfer. Please wait for 24 hours, if you still have not received the money in your account, mail us at support@cashfree.com. Do mention your email id, phone number, Cashgram Id, and merchant name in your email.


Q. My Cashgram transfer is showing successful but I have not received the money in my account?


The money should be transferred into your account in some time. If you do not receive the amount within one hour please mail us at support@cashfree.com. Do mention your email id, phone number, Cashgram Id, and merchant name in your email.


Q. My Cashgram is not showing PayTM or UPI? 


If any of the above modes is not enabled for you, please get in touch with the merchant. 


Q. My Cashgram link is not working?


It seems that the Cashgram sent to you has expired. Please get in touch with the merchant to get a new Cashgram.